Collection from ESP BUSINESS PARK DY8 4HP.
NO MINIMUM ORDER
6 DAYS A WEEK – 12PM to 5PM.
NORMALLY AVAILABLE TO COLLECT AFTER 24 HOURS.
We only ship to the UK, we do not send any items overseas.
Delivery prices are now very simple.
Local Delivery available within 8 Miles Of Stourbridge.
Orders under £15 — £1.50
Orders Over £50 — Free Delivery
For Local Delivery, Due Allow 1 To 3 Days For Delivery.
Standard delivery cost £2.99 and currently takes around 3 – 6 working days to arrive.
These delivery times are estimates and all ‘working days’ start after the parcel has been sent to the courier company.
So if you order after 1pm on Friday the first working day is Tuesday as the parcels have only been given to the courier company at 4pm on Monday.
We do not charge extra for Scottish islands and highlands, however we are unable to deliver to the Channel Islands.
During the Covid-19 outbreak deliveries are taking around 7-10 working days to arrive, sometimes this is quicker and sometime this is longer.
Couriers are super busy and so we can not guarantee delivery timeframes at the moment.
Most orders before 1pm are usually processed and sent out the same day Monday to Friday, and orders after 1pm are processed and sent out the next working day.
Orders after 1pm on Fridays and weekend orders will be processed and sent out on Mondays.
In some circumstances this can not be possible, however all orders will be processed within 2 business days.
We aim to get your delivery to you within 2-5 working days, but at busy periods this may not be possible.
We can not be responsible for delays to your delivery due to courier errors, delays or parcels being lost in the system. We have no control over delivery times and only give these as a guide.
You have up to 3 days to request a refund on your order if you feel the items you received are faulty in any way.
Refunds will be issued within 2 days of notification of missing items with monies returned via the method of payment you selected at the checkout.
If your parcel has not been delivered, or you believe it is lost, we require a 14 day period to pass from the point of us sending the item out to having confirmation that the parcel is lost before we will refund any monies.
We will escalate all lost parcels to the courier and await their information on the situation. If they confirm the parcel is lost in the system we will refund at this point no matter what the timeframe has been.
Any items damaged or broken in transit will be refunded so please contact us if this happens straightaway.
If your parcel has been damaged on route and items are missing from the other we will refund you for these missing items. In some cases we may resend the items however our policy is to refund rather than replace.
Please email us at email@example.com with your order number and reason for refund request and we will process this as soon as we can.
Orders which are returned to us because they could not deliver due to you entered your address incorrectly, you were out 3 times and so the courier returned the parcel to us, or for any other reason; we will refund your order minus the original postage charge.
We reserve the right to refuse a refund should we feel the reasons stated are inaccurate, not valid or false.
Once your parcel has been posted we can not cancel your order. You are welcome to return the order as your own expense and once we receive the order back we will refund you in full.
Items which have been opened can not be returned unless you feel they are not fit for consumption, in which case you can return these items. You may return these items if you feel the items are not edible, defective, damaged or are short in weight.
You will have to cover the cost of returning the items and this will be not be refunded. If your refund request is valid we will refund you for these items at the price you paid on day of ordering. We do not refund any postage charges.
We require photographic evidence for all damage to items so please send this in – if you throw the item away we may not refund you as we have no proof the item was damaged.
Items can be returned to:
ESD BUSINESS PARK, WOLLASTON ROAD, STOURBRIDGE, WEST MIDLANDS,