IMPORTANT:

For any delivery issues or tracking problems please fill out the form below and our courier specialist will respond back to you:

Information:

Collection

Collection from ESP BUSINESS PARK, DY8 4HP.
£10.00 MINIMUM ORDER.
5 DAYS A WEEK – 8AM to 5PM.
NORMALLY AVAILABLE TO COLLECT AFTER 24 HOURS.

Delivery Locations

We only ship to the UK, we do not send any items overseas.

Delivery Costs

Delivery prices are now very simple.
UK DELIVERY

Standard delivery cost £3.99 and currently takes around 1-3 working days to arrive.

These delivery times are estimates and all ‘working days’ start after the parcel has been sent to the courier company.

So if you order after 1pm on Friday the first working day is Tuesday as the parcels have only been given to the courier company at 4pm on Monday.

* Cost for Scottish Highlands, Islands and Northern Ireland is £7.95.

Refund Policy

You have up to 3 days to request a refund on your order if you feel the items you received are faulty in any way.

Refunds will be issued within 2 days of notification of missing items with monies returned via the method of payment you selected at the checkout.

If your parcel has not been delivered, or you believe it is lost, we require a 14 day period to pass from the point of us sending the item out to having confirmation that the parcel is lost before we will refund any monies.

We will escalate all lost parcels to the courier and await their information on the situation. If they confirm the parcel is lost in the system we will refund at this point no matter what the timeframe has been.

Any items damaged or broken in transit will be refunded so please contact us if this happens straightaway.

If your parcel has been damaged on route and items are missing from the order we will refund you for these missing items. In some cases we may resend the items, however our policy is to refund rather than replace.

Please email us at info@sweets-4-all-events.co.uk with your order number and reason for refund request and we will process this as soon as we can.

Orders which are returned to us because they could not be delivered due to an incorrect address, you were out 3 times and so the courier returned the parcel to us, or for any other reason; we will refund your order minus the original postage charge.

We reserve the right to refuse a refund should we feel the reasons stated are inaccurate, not valid or false.

Once your parcel has been posted we can not cancel your order. You are welcome to return the order at your own expense and once we receive the order back we will refund you in full.

Returns Policy

Items which have been opened can not be returned unless you feel they are not fit for consumption, in which case you can return these items. You may return these items if you feel the items are not edible, defective, damaged or are short in weight.

You will have to cover the cost of returning the items and this will be not be refunded. If your refund request is valid we will refund you for these items at the price you paid on day of ordering. We do not refund any postage charges.

We require photographic evidence for all damage to items so please send this in – if you throw the item away we may not refund you as we have no proof the item was damaged.

Items can be returned to:

SWEETS 4 ALL EVENTS,
ESD BUSINESS PARK,
WOLLASTON ROAD,
STOURBRIDGE, WEST MIDLANDS,
DY8 4HP.